Refund policy.

01Type of products we provide

We sell various digital and instantly delivered services, which include but are not limited to:

• OTT Subscription Plans
• OTT Split Access
• Software Licenses (Windows, Office, etc.)
• Antivirus Keys (Norton, McAfee, Quick Heal, etc.)
• Digital Product Keys
• Streaming/Media Services
• Online Tools & Utilities
• Other Digital Goods & Codes

All our products are delivered digitally via email, WhatsApp, SMS, or website dashboard. Digital goods once delivered cannot be returned, revoked, or reused, making them non-refundable after delivery.

02Strict no-refund after product delivery

Once a digital product, login credential, activation key, or service access has been delivered to the customer:

This includes (but is not limited to):

• Customer changed mind
• Customer purchased by mistake
• Customer device not compatible
• Customer unable to use the product
• Customer entered wrong details
• Customer claims "I don't need it anymore"
• Issues caused by customer misuse
• Third-party restrictions (device limit reached, account already in use, etc.)

Once access/keys/logins are delivered, the order is considered fulfilled. This aligns with international digital product laws, where intangible digital goods are non-returnable.

03When refund is possible

Refund is only possible under the following genuine business-side issues:

Customer must provide:

• Screenshots
• Error message
• Proof of issue

If replacement is provided successfully, refund will not be issued.

04Refund processing time

If your refund request is approved:

• Refund will be initiated within 24–48 hours
• Bank/UPI wallet processing may take 3–5 business days
• Payment gateway delays are outside our control

05Order verification before refund

To prevent digital fraud and misuse, all refund claims undergo strict verification. We will check:

• Delivery proof
• Activation attempt logs
• Product validity records
• Chat logs & communication
• Usage status

If the product was activated, used, logged in, or shared, refund becomes invalid.

06Liability limitation

Premium Ac Seller is not responsible for:

• Issues caused by customer's device/software
• Customer misuse
• Customer violation of OTT/software policies
• Third-party company restrictions
• Incorrect installation by customer
• Account/device limit violations
• Internet or device malfunction

All customers must follow instructions properly before claiming any issue.

07Support contact

For all support or refund eligibility checks, contact:

WhatsApp Support: 8328718165

Brand: Premium Ac Seller (Since 2020)

Please provide:

• Order ID
• Payment Screenshot
• Product Purchased
• Registered phone/email
• Issue explanation with proof

08Acceptance of this policy

By making a purchase from Premium Ac Seller, you acknowledge and agree that:

• You understand digital products are non-returnable
• You accept that refunds are only applicable before delivery or when we fail to deliver
• You accept that after product delivery, NO REFUND will be provided
• You agree not to dispute payments through banks or payment gateways without valid proof

This policy ensures fairness, business protection, and prevention of digital product misuse.